Returns & Exchanges

At HTeaO, we strive to provide the highest quality iced tea and merchandise; however, due to the perishable nature of our beverages, returns are limited to non-consumable retail items.

Return Process

• 1.
  Verify Eligibility

  Ensure your merchandise is unused, in its original packaging, and was purchased within the last 30 days.

• 2.
  Contact Support

  Email our customer service team with your order number and a photo of the item to initiate a return authorization.

• 3.
  Package Your Item

  Securely pack the item in its original box and include a copy of your digital receipt or packing slip.

• 4.
  Ship and Refund

  Mail the package to our distribution center; once received and inspected, we will issue a refund to your original payment method.